Terms & Conditions & Other Informations

Placing Your Order
Orders are typically processed directly via our website. You will find everything displayed by the category tabs or you can query something in particular using our ‘search’ facility. The Baby Gifts Company accepts MasterCard, Visa and all major debit cards.

Gift Wrapping
Our personalised gift boxes are beautifully presented in a unique hand crafted box which is perfect to use as a keepsake box for storing all your precious little items. The box is further accompanied by a gift card where you can add your personal message. We also offer a gift wrapping service. This service is a bargain £4.00 and we utilise the same unique boxes as used for the personalised keepsake boxes. A giftcard is also included for you to add a personal message. Unfortunately we stock some items that we are not able to gift wrap i.e due to size. Where that is the case, this is indicated next to that particular product.

Customer Satisfaction Guarantee
We genuinely hope that you are satisfied with your purchase. If however any items do not meet your expectations for whatever reason, please return them in perfect condition with original packaging, along with a completed returns form, within 14 days from day of purchase for a refund or exchange.

The refund will be in the form of the original method of payment. Address for returns is The Baby Gifts Company, 15 Ailsa Drive, Glasgow G46 6RL, United Kingdom Refunds will not be transacted until goods are received by our Returns Department in a re-saleable condition. Customers are therefore advised to ensure a Royal Mail tracking reference is attached to the returned goods as proof of delivery.

With items that have been received in an unsatisfactory condition or damaged during delivery, please contact us immediately and we will either send you a replacement item or provide you with a full refund including your initial The Baby Gifts Company delivery cost. Refunds will not be transacted until goods are received by our Returns Department.

If you have simply had a change of mind or ordered an incorrect size then we will refund the cost of the item(s), but P + P will be excluded from the refund transaction. If a customer returns a product without requesting a replacement, then a refund of the cost of the product will be made back to the customer’s account minus any postage costs incurred by The Baby Gifts Company.

The Baby Gifts Company will not be held responsible for lost or stolen parcels and strongly advise that you obtain suitable proof of posting when returning goods. You may cancel your order at any time before your order is shipped. These terms & conditions are in addition to your statutory rights as a consumer which remain unaffected.

Product Descriptions & Availability
We make every effort to portray all our items accurately, however slight variations may occur. Please be aware that photographs are for representational purposes only and are not necessarily to scale, please check dimensions on the product page, failing which, contact a member of our customer services who will be more than happy to help with any queries regarding product descriptions. Colours and content may vary slightly from the images shown. All items are offered subject to availability at time of ordering. However, should an item be out of stock there may be short delays in delivery and we will notify you immediately. The Baby Gifts Company strives to have all products available permanently. However, as many of our gifts are handmade, occasionally some gifts may be out of stock or discontinued. If so The Baby Gifts Company reserves the right to substitute an item for another gift of similar value and quality.

Data Protection Act
Any information that you disclose will only be used by The Baby Gifts Company except where it is necessary and legally sound to pass this information to third parties for processing your order. Payments made online is via our secure, security enabled site. We do not retain your payment details at any point.

Liability
The Baby Gifts Company will not be held liable for any failure to deliver goods purchased or any delay in doing so for any damage or defect to goods delivered caused by any event or circumstance that is beyond our reasonable control. This includes without limitation, strikes, lock-outs and other industrial actions, breakdown of systems, failures or sub-contactor transport or network access, flood, fire, explosion or accident.

Privacy Policy

We are wholly committed to protecting your privacy. We will only utilise information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect personal information from you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. You will be afforded the chance to refuse any promotional and marketing email from us or from associated traders in the future. The type of information we will collect about you includes: your name address phone number email address. The Baby Gifts Company DOES NOT store your payment card details we use WORLDPAY and PAYPAL for this. We will never collect sensitive information without your express consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, you should contact us.

The Baby Gifts Company is part of the Baby Gift Gallery group.

baby gifts at The Baby Gifts Company