FAQ on Baby Gifts, Order Status, Gifts Wrap & Delivery Options

European Countries: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Gibraltar, Hungary, Ireland, Italy, Luxembourg, Latvia, Lithuania, Netherlands, Norway, Malta, Monaco, Poland, Portugal, Spain, Sweden, Slovakia, Slovenia, Switzerland, Turkey.

International Countries that we ship to: Australia, Canada, Hong Kong, Japan, New Zealand, United States, South Africa

2. What are your shipping and delivery times?

Delivery within UK - will take 2 to 3 working days. If you need next day delivery then please call us or email us AND PLACE THE ORDER before 12 noon Monday to Friday.

Delivery with EU - will take up to 5 working days. International Delivery - can take up to 2 weeks.

Please note that all orders placed after 2pm on a Friday, and on Saturday and on Sunday will be posted on the following Monday. If the following Monday is a Bank Holiday, the order will be dispatched on the Tuesday.

3. I need to get an next day order - how do I do this?

If you need next day delivery then please PLACE THE ORDER before 12noon Monday to Friday.

4. Can I select a different billing from delivery address?

Yes. At Checkout select your billing address which is where your credit card is registered to and enter your desired delivery address.

5. Can I enter a different delivery name?

Yes. At Checkout enter the first name and surname for the billing address, and the required first name and surname for the delivery address.

6. What payment options are available?

We accept payments through our website through worldpay secure transactions with WorldPay part of the Royal Bank of Scotland Group (RBSG) using the following cards - VISA, MASTERCARD, SWITCH/MAESTRO, SOLO, JCB. We also accept payments through Paypal. Please select the the payment method at Checkout - on the Payment Information page.

7. What currency can I pay in?

All payment is processed from the currency to which your credit card is registered to. Please be aware that all prices are in UK Sterling (GBP) and you will be charged to the value of the products in UK Sterling (GBP).

8. I have a discount code - how do I enter it?

Discount codes or coupon codes are entered at the Checkout pages. The code must be entered at the page. And only one code can be used in any one order.

9. I am worried about identity fraud for online trading how securing are you protecting my data?

Any information that you give will only be used by The Baby Gifts Company except where it is necessary to pass this information to third parties for processing your order. Payment online is via a secure site either WORLDPAY or PAYPAL. The Baby Gifts Company do not hold your credit card details.

10. How do I contact you?

Please contact us through the following methods: Email - Contact Us. Telephone 0141 638 3921/ 0141 620 0537We are available to take your call Monday to Friday from 10am - 6pm (message system in place after hours). For written enquiries our address is: 15 Ailsa Drive, Glasgow G46 6RL, United Kingdom

11. Do you offer a wish list or gift list?

Yes. The Baby Gifts Company offers a WISH LIST and GIFT LIST service for all The Baby Gifts Company products on this site free of charge. See the Gift List / Wish List page for more details -> WISH LIST and GIFT LIST

12. How do I check my order status once I have placed my order?

Please enter your Order Number and email address that you used you place the order on the following page to check your order status -> ORDER STATUS PAGE.

13. How do I leave feedback on a product?

Please email us at our Contact Us page, we would love to hear your comments good and bad as we are continually striving to improve our site, product range and service.

14. How do I find out when an out of stock product will be back in stock and available to order?

If there is a product that you are interested in and it out of stock (if a product is out of stock then there will be an out of stock message on each product page) then please email us and we will advise you of the expected date when it will be back in stock and available for you to order.

15. How do I select gift wrapping?

1. To select Gift Wrapping, please select the "Add Gift Wrap" check box on the product page itself. If you have selected multiple products then please select the "Add Gift Wrap" check box only ONCE but don't worry we will gift wrap all items!

All of the Baby Gift Box products are already Gift Wrapped so no need to add Gift Wrapping.

16. How do I cancel an order or exchange a product?

After you have received your order confirmation email then please email this to sales@thebabygiftscompany.co.uk stating the in the subject header your order number and that you require to cancel an order. If the item has not shipped then we will cancel the order immediately. If the item has shipped then a refund of the cost of the product will be made back to the customers account minus any postage costs incurred by The Baby Gifts Company. Refunds will not be issued until goods are received back at our distribution centre in a resaleable condition. Customers are advised to obtain a Royal Mail tracking number on the returned goods. The Baby Gifts Company will not pay for the delivery cost to return the item back to us. All goods that require a refund MUST be returned back to the The Baby Gifts Company within 14 days of the original order date for a refund or exchange. Address for returns is Returns Dept, The Baby Gifts Company, 15 Ailsa Drive, Glasgow G46 6RL, United Kingdom

17. How do I change an order?

After you have received your order confirmation email from The Baby Gifts Company please Contact Us as soon as possible stating the change that you want to make. If the order has not been processed and/or shipped then we will refund the items that you want to change, and will ask you to place a new order for the new items. We will provide you with a free shipping discount code for this new order so that you don't pay twice for delivery. We will deliver all items at the same time. If the order has been processed and/or shipped then we will refund the cost of the goods, but P + P is excluded from refund only once we have received back at our distribution centre in a resaleable condition. If a customer returns a product without requesting a replacement, then a refund of the cost of the product will be made back to the customers account minus any postage costs incurred by The Baby Gifts Company. We will then ask you to place a new order for the new product. Refunds will not be issued until goods are received back at our distribution centre in a resaleable condition. Customers are advised to obtain a Royal Mail tracking number on the returned goods. The Baby Gifts Company will not pay for the delivery cost to return the item back to us. All goods that require a refund MUST be returned back to the The Baby Gifts Company within 14 days of the original order date for a refund or exchange. Address for returns is Returns Dept, The Baby Gifts Company, 15 Ailsa Drive, Glasgow G46 6RL, United Kingdom

18. How do I get a refund?

We sincerely hope that you are delighted with your purchase. If however any items do not meet your expectations, please return them in perfect condition with original packaging, along with a completed returns slip (available from customer services at sales@thebabygiftscompany.co.uk), within 14 days of the original order date for a refund or exchange.

Address for returns is Returns Dept, The Baby Gifts Company, 15 Ailsa Drive, Glasgow G46 6RL, United Kingdom

Refunds will not be issued until goods are received back at our distribution centre in a resaleable condition. Refunds will not normally be issued for personalised goods unless there is a fault. Customers are advised to obtain a Royal Mail tracking number on the returned goods. With items that have arrived in an unsatisfactory condition or damaged during transit, please notify us of the problem immediately and we will either send you a replacement or provide you with a full refund including your initial The Baby Gifts Company delivery cost. Refunds will not be issued until goods are received back at our distribution centre at the above address. If you have simply changed your mind or ordered an incorrect size then we will refund the cost of the goods, but P + P is excluded from refund. If a customer returns a product without requesting a replacement, then a refund of the cost of the product will be made back to the customers account minus any postage costs incurred by The Baby Gifts Company. We cannot be held responsible for lost or stolen parcels and strongly recommend that you obtain suitable proof of posting when returning goods. You may cancel your order at any time before goods are shipped. These terms & conditions are in addition to your statutory rights as a consumer which remain unaffected.

19. What Information appears in the invoice sent with my order?

No prices appear on the recipent paperwork that is posted with your order. So don't worry if you have ordered a gift for someone as we wont reveal any prices If further proof of purchase is required other than the worldpay transaction confirmation and your email order confirmation we shall be happy to supply an invoice with item and shipping prices.Please contact us on sales@thebabygiftscompany.co.uk quoting order number.